Chief Executive Officer, Kwaku Yeboah-Asuamah, says miLife Insurance recognizes the strong relationships built with customers over the years.

He led his team in this year’s exercise at the Bantama Presby School in Kumasi, reflecting the company’s dedication to giving back to the community.

The Customer Service Week is under the theme “Building Lasting Bonds,” highlighting the commitment of miLife Insurance to partnerships, rooted in trust, integrity, and a shared vision for a brighter future.

For the past five years, the company has celebrated this special week by sharing cakes, drinks, branded T-shirts, jerseys and books with selected schools across the country.

Mr. Yeboah-Asuamah noted insurance was founded on the principle of pooling resources to protect one another, a tradition miLife proudly continues, offering financial security and peace of mind.

He is however concerned about the threat of insurance fraud.

“Fraudulent claims divert resources meant for genuine cases, putting the entire system at risk. Let me be clear: fraud is illegal, and those involved could face severe consequences, including jail time. For example, we’ve encountered cases where professionals falsely reported the deaths of their parents, only for investigations to reveal the truth,” he said.

The services of miLife Insurance were commended by some customers, including Adjen Frimpong, an executive of the Ghana national Association of Teachers (GNAT).

“I have been with miLife since 2014 and attest to their professionalism and prompt payment of claims. They don’t delay in ensuring customers access their claims and will recommend them to everyone,” he said.

miLife seeks to leverage on its customer loyalty in building lasting bonds for years.

Mr Lavoe highlighted the policy’s effectiveness, citing a recent case where MiLife Insurance promptly supported a colleague, Sophia Quainoo who was involved in an accident.

He commended MiLife Insurance for its proactive approach, noting the swift intervention from their headquarters.

Mr Lavoe emphasised that, the MiLife GNAT Heritage Cashback Policy is designed to address teachers’ needs effectively.

Speaking to Adom News during the presentation of an insurance claim in Agona Swedru, Lavoe pointed out that some members are yet to enroll and urged them to do so for their benefit.

He praised MiLife Insurance for its reliability, stating that he has rarely seen an insurance company as proactive in handling claims as MiLife.

“I encourage all members who have not yet joined the miLife Heritage Cashback policy to consider enrolling.

“I appreciate our leaders together with miLife for prioritizing the welfare of our members by introducing the GNAT Heritage Cashback policy. This initiative has effectively addressed several significant issues we were facing,” he said.

Daniel Lavoe touted that miLife Insurance is one of the most proactive companies in terms of processing and paying out claims.

Source: Jagri Boaz Binyinjom

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Mr Nketiah disclosed this to Adom News after presenting a disability claim of GH¢30,866 to Sophia Quainoo, a teacher at Swedru Basic B. School in the Agona East District.

This was under the GNAT Heritage Cashback policy, in partnership with the Ghana National Association of Teachers (GNAT).

Mr Nketiah stated that, MiLife Insurance is dedicated to maintaining high standards of client satisfaction and reliability, having processed over 770 claims in the Central Region alone.

He reassured potential clients of their commitment to integrity and exceptional service.

“We ensure that whenever a member makes a claim, we personally visit to deliver the claim and ensure the beneficiary receives their payment,” he added.

Source: Jagri Boaz Binyinjom.