In the midst of growing uncertainty within Ghana’s digital health landscape, Lightwave eHealthcare Solutions Limited is once again choosing service over silence.
The move is aimed at honouring its decade-long commitment to supporting the country’s healthcare system, even as financial and operational challenges with the Ministry of Health remain unresolved.
Lightwave, the developer and operator of the Lightwave Health Information Management System (LHIMS), has in recent days found itself caught between unfulfilled promises and the growing demands of a healthcare sector that depends on reliable, uninterrupted digital support.
Following recent media reports about the future of LHIMS operations, the Ministry of Health reached out to Lightwave with assurances—promising to settle outstanding invoices and requesting the company’s cooperation to urgently address pressing system issues.
In good faith, and driven by its core belief that healthcare must never be held hostage to delays or disagreement, Lightwave reinstated furloughed technical and support staff over the weekend to restore system functionality and provide critical support.
But as the new week arrived, the promised payments did not.
And worse still, the draft agreement proposed by the Ministry fell far short of a fair partnership, raising deep concerns about the long-term sustainability of the very system that underpins digital healthcare delivery in many public hospitals and clinics across Ghana.
In response, Lightwave has been left with no choice but to realign staffing and resources, carefully balancing its limited means with its enduring commitment to minimize disruptions to healthcare services.
For over ten years, the LHIMS platform has played a quiet but crucial role in saving lives—streamlining patient care, preserving medical records, and ensuring that health workers can serve their patients efficiently.
The idea that its continuity is now uncertain is a reality that weighs heavily not just on Lightwave, but on every clinic and patient who relies on it.
Still, the company remains hopeful.
Hopeful that the Ministry of Health will act in good faith.
Hopeful that the promises made will finally be kept. And hopeful that, together, both parties can find a path to sustainable partnership—for the sake of Ghana’s health system and the people it serves.
In the meantime, Lightwave extends its deepest gratitude to healthcare workers, patients, and the public for their understanding during this difficult period.