The Cyber Security Authority (CSA) has urged the public to independently confirm all parcel delivery and clearance messages with courier companies before making any payments, following a spike in delivery-related scams over the festive season.
In a public notice issued on Tuesday, December 30, 2025, the Authority cautioned against engaging with unsolicited messages, particularly those containing links, and advised consumers to be suspicious of requests to pay for parcels they did not personally order or are not expecting.
“Always verify delivery claims directly with the courier company using official websites or contact numbers, not the links provided in text messages,” the CSA advised.
The Authority explained that the scams tend to increase during the Christmas and New Year period, when online shopping and courier services are at their peak.
Fraudsters often pose as recognised logistics firms, including Ghana Post Company Limited, sending messages that claim parcels cannot be delivered due to address issues or that urgent clearance fees are required.
According to the CSA, these messages usually contain links that lead to fake websites designed to resemble legitimate courier platforms. Victims are prompted to update delivery details or make payments, allowing scammers to harvest sensitive personal and financial information, including phone numbers, home addresses, and mobile money or bank details.
To heighten pressure, scammers frequently create a sense of urgency, warning that parcels may be returned, destroyed, or attract additional charges if payment is delayed.
The CSA has therefore advised the public to stay alert, avoid clicking on suspicious links, and never disclose personal or financial information on unverified websites. Members of the public were also encouraged to report suspected scams promptly.
The Authority said it is collaborating with law enforcement agencies, courier companies, and telecommunications providers to disrupt these fraudulent activities and bring perpetrators to justice, amid broader concerns about rising cybercrime during peak shopping periods
