Actress and media personality Joselyn Dumas has shared a chilling account of how she fell victim to a mobile money fraud scheme, warning the public to remain vigilant against increasingly sophisticated scammers.
In a video aimed at raising awareness, she revealed that the incident began when she attempted to contact DStv to upgrade her subscription. Joselyn said she believed she was speaking to a legitimate customer service representative, who appeared polite and professional throughout their interaction.
The fraudster reportedly sent her a link and instructed her to input her decoder number along with her PIN, claiming the company’s system was down and required manual verification to process the upgrade.
Despite initially questioning the request, Joselyn said the urgency created by the caller left her with little room to think through the situation.
She explained that after entering her details through the links provided and confirming additional codes sent to her, the caller continued engaging her in conversation, creating the impression that the process was ongoing.
Moments later, she received a notification on her phone: her mobile money wallet had been completely emptied.
According to Joselyn, the fraudster had gained access to her MTN Ghana mobile money account after she unknowingly disclosed her PIN, even activating a credit feature that allowed further deductions even after her account was restored.
Visibly shaken by the experience, Joselyn Dumas cautioned the public against sharing sensitive information, particularly PINs, regardless of how convincing a caller may sound.
She also urged service providers to strengthen their systems and address loopholes that fraudsters are exploiting to impersonate officials and defraud unsuspecting customers.
Her experience adds to growing concerns over mobile money fraud in Ghana, where scammers continue to deploy new tactics, including fake links and impersonation schemes, to access users’ financial information.
Joselyn has since called on the public to share their own experiences to raise awareness, stressing that “it can happen to anyone,” no matter how cautious they believe they are.
Watch video below:
