The Minister for Communication, Digital Technology and Innovations, Samuel Nartey George, has unveiled a new digital platform aimed at improving regulation within Ghana’s fast-growing courier and logistics industry.
The platform, known as the Integrated Courier and Logistics Management System – Ghana (iCOLMS-GH), was launched on Thursday at a ceremony in Cantonments.
According to the Minister, the initiative is intended to strengthen oversight in the courier sector while rebuilding public confidence in e-commerce delivery services.
He explained that the system was introduced following concerns raised during an enforcement operation in August 2025, when a joint task force made up of the Postal and Courier Services Regulatory Commission and the Ghana Police Service seized hundreds of motorbikes belonging to courier operators.
Hon. Nartey George said government subsequently stepped in to suspend the exercise and opted instead to design a simple digital solution that would allow operators to regularise their activities without disrupting their livelihoods.
The Minister noted that the courier and logistics industry has become a vital component of Ghana’s digital economy, helping businesses deliver goods and services to customers across the country.
However, he said the rapid growth of online shopping and delivery services has exposed weaknesses in regulation, including the presence of unregistered operators whose activities sometimes affect legitimate businesses and weaken consumer trust.
He explained that the new iCOLMS-GH platform introduces a completely digital and paperless licensing process. Courier companies and individual delivery riders will now be able to apply for licences, renew their registration, and verify their regulatory status online.
The platform is also integrated with national digital infrastructure such as Ghana.GOV and the National Identification Authority. Plans are underway to connect the system with the police verification platform, Traffitech-GH, to enhance monitoring and compliance within the industry.
The Minister said the system will also allow members of the public to check the legitimacy of courier companies or riders before handing over items for delivery, while enabling regulators to monitor operators in real time.
“For the Consumer, security – the currency of e-commerce – is what this digital platform guarantees. By means of the iCOLMS-GH portal, every member of the public is empowered to verify the regulatory status of a courier company or rider before entrusting them with their item of value,” he stated.
Hon. Nartey George encouraged courier companies and riders to register on the platform, describing certification under iCOLMS-GH as a sign of professionalism and accountability.
He also announced that government has granted operators a 19-day grace period to complete registration on the platform before enforcement begins.
According to him, the temporary moratorium on enforcement will run from March 12 to March 31, 2026. After that period, regulatory action will resume across the country.
“All existing courier companies also have that same period within which to on-board and integrate their systems with the iCOLMS-GH digital platform. Failure to comply will attract various regulatory sanctions. This time, however, there will be no excuses. The system is live, the process is digital, and there shall be enforcement,” he cautioned.
Courier operators have been advised to register through the portal of the Postal and Courier Services Regulatory Commission at www.pcsrc.gov.gh, dial the USSD code *928*007#, or send “Hi” to the WhatsApp line 0596111611 to receive guidance on completing the registration process.
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