The Chief Executive Officer of the National Youth Authority (NYA), Mr. Osman Ayariga, Esq., has urged Yango couriers to uphold the highest standards of professionalism in their service delivery.
Speaking at the 2025 Yango Partner Conference, Mr. Ayariga emphasised the importance of diligence, humility, and discipline in the courier business, noting that these values are crucial for building trust and maintaining strong relationships with customers.
The 2025 Yango Partner Conference, held at the National Theatre, is an annual event dedicated to celebrating and recognising the contributions of Yango’s partners and couriers. It brings together key stakeholders in the delivery service industry, providing a platform for networking, learning, and acknowledging outstanding performance.
This year’s event focused on rewarding couriers who have consistently demonstrated excellence, commitment, and reliability in their roles.
Mr. Ayariga stressed that customer satisfaction remains the heart of any successful enterprise, particularly in the highly competitive logistics sector. He advised couriers to approach their duties with humility, patience, and attentiveness, adding that small acts of professionalism can significantly influence customer loyalty.
“Every interaction with a customer is an opportunity to build trust and strengthen the relationship,” he said.
He also highlighted the importance of strong partnerships in sustaining growth within the delivery services industry. He commended Yango’s partners for their collaborative efforts, which he said continue to ensure smooth and efficient operations.
Mr. Ayariga encouraged couriers and partners to maintain a shared commitment to excellence, stressing that such dedication would benefit not only the company but also its expanding customer base.
The conference concluded with an awards ceremony honouring top-performing couriers and partners for their exceptional service and dedication throughout the year.
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